VBrick Systems VB5000 Series Manual de usuario descargar pdf (Pagina 75)

Admin Knowledge Base

VBoss Admin Guide 67

No errors are displaying on my VBrick appliance’s LCD panel, but I am unable

to view my live video on my portal page.

1. Your network has a content filter (such as Astaro or Bluecoat) that is blocking you from

viewing streaming media. Upgrade the software for this content filter, and your video

should play.

2. Attempt to view your live stream from another computer, if possible, to make sure that

the problem is not with your video card, processor speed, or bandwidth availability.

3. If your video bitrate is set to more than 90% of your network upload bandwidth

capabilities, it is possible that you will not have enough overhead to send out this stream.

4. Attempt to view your live stream from outside of the network that the VBrick appliance

is pushing from, if possible, to see whether the issue lies with viewing streaming video

within your network.

a. If you are able to view your video stream from a computer on another network, you

will need to speak to the network admin for your network to allow video streaming

in from the domain streamos.com.

b. If this is not possible, you may opt to set up Multicast video for viewing the stream

within your network. The multicast stream will not use the Portal page for viewing,

and will open in Windows Media Player by default, and it is not compatible with Mac

computers, but it will use far less network bandwidth than multiple viewers of your

portal page in the same network would use. Please call VBoss support at 203-303-

0222 to set up multicasting from your VBrick appliance.

c. If you are unable to view your video from any other computer, this means that your

stream is not getting through your network’s Proxy server. Continue to Step 5.

5. You have a secured network, which is not allowing a HTTP or Video push out of your

network

a. In a secure network, the initial push of data packets may be allowed, and your VBrick

appliance will be able to authenticate and begin the push, but video streaming is

being blocked, so the video packets are not getting through your proxy server. This

can actually fool the VBrick appliance to believe that its push is getting out, while

only the initial HTTP-based packets were actually allowed out of the network.

b. Speak to the Network Administrator at the event location. Ask the IT to open the

outbound HTTP push from the IP address or MAC address (depending on the setup

of the network) of the VBrick appliance, and allow the VBrick’s IP or MAC address

through the proxy server.

c. If monitoring of the live stream is also required within your network, ask the

Network Admin to enable streaming video inbound over the network, or to specific

PCs which will be used for the monitoring.

If your network will not allow inbound video streams to the network, you can browse to

http://vbrickipaddress:8080/vbrickvideo1 to view the unicast stream. (if your brick’s IP

address, which displays on the front LCD panel of the brick, is 172.22.2.10, you would

want to browse to

http://172.22.2.10:8080/vbrickvideo1 to view the stream.) Please

note: this is the Unicast stream, and not the Multicast stream link, and will use as much

of your network bandwidth as viewing the VBoss stream would use.

If you would like to set up multicasting from your VBrick appliance to your network,

please call VBrick support at 203-303-0222

Note If you have any questions that have not been answered above, please let us know,

either by phone at 203-303-0229, or by e-mail to vboss@vbrick.com

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