VBrick Systems VB5000 Series Manual de usuario descargar pdf (Pagina 74)

3. Make sure that you have removed your lens cap from the camera

4. Make sure that the camera is not in Demo mode. Some cameras must have a tape in the

deck to leave demo mode. Others need you to leave the tape deck open, in order to play

without recording on the camera. Check the user manual to find out how to optimize

your camera for your purposes.

5. Make sure that you have selected the appropriate video input mode (S-Video or

Composite video). This is configurable within the Encoder settings menu, at http://

www.vbossengage.com/engage when logged in as a channel admin.

6. Is your camera compatible with the VBrick appliance?

a. There are converters in your VBoss accessory kit for S-Video, Composite, and RCA

video cables, and converters for RCA and mini-jack audio. These are the input types

that VBrick supports. If your camera does not use one of these types of cable, you

must supply your own converters to adapt to one of VBrick’s accepted input types.

Converters are probably available at your local electronics store.

b. VBrick supports Sony cameras. If you continue to have camera issues, we

recommend the use of a Sony camera.

My VBrick appliance is displaying “HTTP Push Problem” on the LCD panel,

and I cannot view my live video.

1. Your live stream is set to Off-Air. Browse to http://www.vbossengage.com/engage and

Air.

2. Your network’s proxy server is blocking the streaming media. Speak to your network

admin, and add the VBrick appliance’s IP address or MAC address (depending on your

network setup) to your proxy server’s list of exceptions, and also add an exception, both

inbound and outbound, for the push server domain, streamos.com.

Akamai streams require authentication, so not only does the VBrick appliance push

streaming video via HTTP, but Akamai also returns an authorization to the brick via

HTTP, which will be blocked by many secure networks. Network administrators need to

both allow the VBrick to send video out, as well as allow streamos.com to send data in to

the network, in order for the stream to be successful. If this is not feasible within certain

networks, the customer may need to be switched to another CDN, such as Powerstream,

or Highwinds, which does not use HTTP authentication, and will not return these errors.

3. Your event is at a hotel, which uses a splash page (a pop-up window that asks for your

password before you may use the hotel’s internet connection). The VBrick appliance

cannot negotiate with this splash page to gain access to the network, so you must ask the

hotel network admin to disable the splash page for either the IP address or the MAC

address of your brick, depending on their network configuration.

4. Your stream was left On-Air for a few days without the VBrick appliance plugged in.

Now, when you plug in the brick, you receive an error “HTTP Push Problem.” Our

CDN, Akamai, will deactivate your stream if it is left On-Air with no content streaming

for more than 2 days. Call VBrick support at 203-303-0222 to have your live stream

refreshed.

5. You log in to as a channel admin, and go to turn your stream on-air, but you do not see

the Change Live Stream Status button. This probably means that your live event has

expired. Please call VBrick support at 203-303-0222 to have your stream revived.

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