VBrick Systems VB5000 Series Manual de usuario descargar pdf (Pagina 73)

Admin Knowledge Base

VBoss Admin Guide 65

your network administrator grant your logon account local administrative rights on your

office computer.

I cannot hear my audio feed.

1. First, please make sure that your camera is plugged in and powered on, and that the lens

cap is not in place.

2. Is the audio muted on your camera?

3. Are you using a mixing board? If so, is the audio level high enough?

4. Are you using a microphone? Is the microphone powered on?

5. Make sure that the volume is raised on your computer, as well as on your player.

6. If you still hear nothing, check all of your audio cables from the source to the brick, to

make sure that all of your cable connections are secure

7. Log in as a channel admin to http://www.vbossengage.com/engage

and go to your

Encoder Settings menu. Set your audio gain to +5 DB. Can you hear the audio now?

8. If you hear audio, but only very quietly, try raising the audio gain incrementally until it is

loud enough to hear.

9. Make sure that the audio that you are using to test your feed is at about the same level as

the audio for your event will be, for an accurate test.

My VBrick appliance displays the error message: “DHCP Failed, Retry: 15 Min-

utes” or “Video Disabled, DHCP Failure”

1. Make sure that your Ethernet cable is plugged in to the Ethernet port on the back of the

VBrick appliance, and not to the COM1 or COM2 ports.

2. Make sure that your Ethernet cable is in good condition, and has an internet connection.

To do this, check that the Link and 10/100 lights on the back of the VBrick are both lit,

and that the Activity light is blinking intermittently. If they do not light up, there may be

a problem with your Ethernet cable. Try another Ethernet cable. If the problem persists,

you may have an issue with your VBrick appliance, and should call VBrick support at

203-303-0222.

3. Does your network support DHCP? If not, you may need to set your VBrick appliance to

a Static IP address. Alternately, you may be able to connect your VBrick appliance to a

switch with DHCP which is connected to your network, and obtain an IP address via

DHCP in that way. If this does not work for you, please call VBoss support at 203-303-

0222 so that we can set this up remotely for you.

4. Make sure that your Ethernet cable is not a Crossover Cable. Crossover cables generally

have a tag, indicating X-over, or Crossover, and will not work with the VBrick appliance

for VBoss services.

My VBrick appliance’s LCD panel is displaying the error “Slot1 Video Input

Problem.”

1. This means that your camera is not functioning correctly with the appliance.

2. Is your camera plugged in correctly and powered on?

a. Make sure that your audio cables are plugged in to the appliance’s audio jacks, and

that video cables are plugged in to video jacks, and that all connections are secure

and not loose.

b. Make sure that your cables are plugged in to the output jacks on your camera or

mixing board.

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