VBrick Systems VB5000 Series Manual de usuario descargar pdf (Pagina 71)

Admin Knowledge Base

VBoss Admin Guide 63

viewing experience, we recommend a high speed Internet connection such as DSL or Cable

Modem.

It is important to note that even if you have a high-speed connection (DSL/ Cable Modem/

T1), Internet traffic congestion affects your connection speed and/or video performance.

You will get slower or faster speeds at different times depending on peak or off-peak use

hours. You may also get slower speeds during the morning and afternoon, but faster speeds

late at night when fewer people are online. Also, streaming quality decreases when multiple

people share the same Internet connection (e.g. at work or on a home network).

Please check the speed of your Internet connection by clicking on http://

www.speakeasy.net/speedtest. Select the nearest major city listed and get a speed test. The

results will provide you with both your download and upload speeds.

Why can I hear the audio but not see the video?

This occurs when the speed of your Internet connection is lower than the bit rate of the

video clip you are watching and can be caused by either (a) your selecting of a bit rate for the

video clip that is to high for your Internet connection or (b) Internet traffic congestion

reduces the speed of your connection below what it should be (for example, you have a high

speed DSL or cable modem connection to the Internet, but due to Internet congestion or

shared usage, the effective speed of your Internet connection is actually closer to a 56kbs dial

up connection).

I have Windows Media Player 10 and am not able to watch the video.

During installation, Windows Media Player 10's will set its default video acceleration settings

in a mode that may prevent your computer from being able to play the video. The solution is

to adjust your video acceleration settings. To do this, click on the Tools menu in Windows

Media Player 10, and then click Options. Next click on the Performance tab and then click

the Advanced button. Enable 'Use high quality mode' by placing a check next to it. Then click

OK on the Video Acceleration Settings and click OK to close the Options menu. If the

problem persists, go back to the Video Acceleration Settings and adjust the slider from Small

to Large under Digital Video. Then apply your settings.

Even though I have all the system requirements, why can't I see or hear any vid-

eos?

If you launch VBoss on Windows 98 while other audio applications—including but not

limited to mp3 players—are running, you may have trouble hearing VBoss sound. If this is

the case, close your browser and all audio applications. Restart your browser and enter VBoss.

I am able to view the pre-roll video ads but after it finishes playing it begins to

show the buffering screen and never shows video again. What can I do?

The video advertisements are not streamed from your bundled VBrick WM encoder

appliance. The ads will run first and then the live video connected to the VBrick encoder will

play after the advertisement. If the live video is not present and a connection fails from the

WM encoder to the Internet the most likely cause is that the Publisher of the site you are

visiting is not streaming any live video at that moment. If any on demand videos are available

you will be able to view those videos only, until the live channel comes back on-air.

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