VBrick Systems VB Directory System Manual de usuario descargar pdf (Pagina 22)

Pricelist Template Form

endor SKU Product Name Product Description Current Price Unit of Measure Manufacturer Name Manufacturer SKU

VBCARE-PLATINUM Platinum Support VBCARE TECHNICAL SUPPORT

SERVICE - PLATINUM COVERAGE -

VBrick's VBCARE Platinum Technical

Support Service offering provides Help

Desk Support (phone, email, support portal)

during business hours and phone support

during non-business hours, access to self-

service support portal (Case submission,

Knowledge Base, FAQs, RMA tracking,

Documentation and Training Portal),

expedited response times and

communication frequency, priority queue

processing for reported issues, patch

release assistance and application support,

updates to covered software, technical and

release bulletins, and quarterly newsletter.

Full details of the program are available at:

www.vbrick.com/support. Platinum

Technical support explicitly does not cover

services such as Feasibility studies,

Installation services, or Integration services.

These are optionally provided under

VBrick's Professional Services offerings. 1

year Software Support pricing is 20% of list

price of eligible Software products. 3 year

Software Support pricing is 18% of list price

per year of eligible Software products. One

and Three year options available. 1st year

Hardware support (Firmware Releases,

Remote troubleshooting, RMA Service)

ilddith dt h i

#VALUE! each VBrick VBCARE-PLATINUM

7500-0269-000 Rev Standard Annual Subscription -

Education - Non Staff

REV STANDARD ANNUAL

SUBSCRIPTION EDUCATION - NON

STAFF - VBrick Enterprise Video Platform

software provides a video platform for

managing and accessing Live and On-

Demand video. It includes user and admin

portal and reporting functionality. This is an

annual subscription per user price for Non

Staff users. Requires customer provided

hardware and Rev Standard Annual

Subscription - Education

25.05$ each VBrick 7500-0269-000

Fax order to: 1-800-636-3779 Do not send orders direct to the vendor/reseller

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VBrick Systems VB Directory System Manual de usuario Pagina 22

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